SHIPPING & RETURNS

Shipping Policy

Hey Elite Member,

We are working around the clock to get all shipments out as soon as possible.
We thank you for your continuous support & being part of the #emerycosmetics

All orders ship within 7-14 business days after processing (not including holidays or weekends).

Return & Exchange Policy

Due to our luxury limited items and sanitary purposes, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct color of your items.

WHAT IS YOUR GIFT RETURN POLICY?

We do not accept gift returns. ALL SALES ARE FINAL.

CAN I RETURN OR EXCHANGE A SALE ITEM?

We do not accept returns for sale items. ALL SALES ARE FINAL.

WHAT IS YOUR EXCHANGE POLICY?

We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct color of your items.

We will only consider exchanges if the wrong product(s) were shipped to you by mistake.

WHAT IF I NEVER RECEIVED MY ITEM?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

HOW DO I CONTACT CUSTOMER SERVICE?

We are happy to help you! Please contact us via our email at support@emerycosmetics.com. Please make sure to include all relevant information like your order number and color so we can better assist you.

DO YOU SHIP INTERNATIONALLY?

Absolutely! International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.

DO YOU SHIP TO POST OFFICE BOXES?

Absolutely, we ship packages to PO Boxes.

We work really hard to make sure the product exceeds your expectations. Our high-quality products are made in the USA, paraben free, organic, cleaner preservative system, and cruelty free.